Vision

An information environment for technological excellence and intellectual growth.

Mission

The mission of Library and Information Services (LIS) is to give the CUT community access to cutting-edge information in support of teaching, learning and research

In achieving its mission, the LIS has the following strategic goals:

• Teaching and learning: The provision and promotion of access to comprehensive and up-to-date information tailored for CUT programmes in order to maintain high student throughput.

• Information skills: The development of academic information skills for students and staff to foster ‘access with success’ and evolve a culture of independent and lifelong learning.

• Research: The offering of high-quality information resources and spaces that will enhance and sustain the research capacity of CUT at all levels.

• Information and communication technology: The adoption of state-of-the-art technologies to ensure that CUT remains at the forefront in terms of managing information, creating gateways to global information and developing an institutional digital repository.

• Partnerships: The forging of partnerships with communities of practice and collaboration with other institutions at local, regional, national and international levels in terms of sharing resources and expertise.

• Quality control and assurance: Compliance with institutional, national and international standards in the management of information resources; maintaining high standards of service, and ensuring cost effectiveness and efficiency in LIS operations.

We pledge to deliver professional and customer oriented services, and commit to respect the rights of our service beneficiaries,  including but not limited to:

• The equal right to access our information resources that are relevant, current and of required quality;
• The right to services delivered professionally by competent librarians and library assistants;                                                                      
• The right to digitally-savvy premises that meet your different academic needs -  for vibrant academic engagements to support teaching and learning, conducting research, studying and reading for recreational purposes;
• The right to be treated with respect, courtesy and consideration, conscious of diversity issues;
• The right to be consulted and kept abreast of any developments in services;
• The right to be given full, accurate information about services, openly and transparently; and
• The right to lodge a complaint, attend to them urgently, and respond within five working days, at the most.